Pop-up invasion. Help pls!

[sallyseachange]

For the last few days I've had pop-ups occurring every few minutes. The pop-ups are from something called CiD and they advertise lots of different products: casinos, travel agencies, even eBay.

I can't get rid of them with my spyware program (Adaware) or with my antivirus. They are very irritating.

Anyone got any suggestions? Thanks.

[boonie stomper]

1. Check your internet settings to make sure your pop-up bocker is turned on. (I assume you have a fairly current version of IE or Mozilla Firefox).


2. Adaware stinks compared to Spybot Search and destroy, which is also free - try it, be sure to "immunize & silently block all bad pages.

[sallyseachange]

Thanks Susan!
Yes... my pop-up blocker is on, but I'll try to download Spybot later today and see what happens.

[higgies]

It sounds a lot like there is a process running on your own system that's causing the pop-ups. Do you have Windows XP? You can check the process list and see if there is anything suspicious running.

[sallyseachange]

Ummmm Higgies,thanks...but (I'm whispering in your ear): "What's a process?" (sorry, I'm soooo computer challenged!!!). Thing is... half of the windows stuff on my computer is in Italian, and it gets very confusing trying to follow people's instructions, because half the time, I'm not sure if I'm clicking what they mean me to click.
Anyway... tried a couple of other spyware programs... no dice. But then tried the one Susan suggested and... I'm holding my breath, but so far it's been twenty minutes with no pop-ups!!! Fingers crossed....

[sallyseachange]

Ummmm Higgies,thanks...but (I'm whispering in your ear): "What's a process?" (sorry, I'm soooo computer challenged!!!). Thing is... half of the windows stuff on my computer is in Italian, and it gets very confusing trying to follow people's instructions, because half the time, I'm not sure if I'm clicking what they mean me to click. But yes, I have windows XP.
Anyway... tried a couple of other spyware programs... no dice. But then tried the one Susan suggested and... I'm holding my breath, but so far it's been twenty minutes with no pop-ups!!! Fingers crossed....

[sallyseachange]

I spoke too soon.... they're back. Grrrrrrrrrrr!
Can you tell me where I find the process list pls?

[higgies]

I'd have to walk you through it and it's unlikely you'd be able to find the one that might be trouble, but if you want...

Can you take screenshots? If so, do this.

Right-click on the taskbar at the bottom, select task manager.
When the program opens, click on the processes tab.
Use Alt-Print screen to get a shot of the process list.
Paste that into wordpad or Word.
Repeat until you capture all in the list (i.e. scroll down the list and take a shot).
Then you can save and email me the wordpad doc.
My email should be listed in my user profile.

Think you could do that?

[sallyseachange]

Awww Higgies... thanks so much, it's really kind of you. I managed to get the list... but can't seem to take a screenshot. Not sure if my computer does that.... Tried to copy and paste, but that doesn't work. Is there any other way of getting it into word?

[boonie stomper]

Hold {alt}+{printscreen} for the window on top; or {shift}+{printscreen} for all thats visible on screen, then paste into Word doc.


Also, Have you checked your internet options setting for security in the zone "internet" - you may want to raise the bar.